Did you know that changes to how calls are charged in the UK are being introduced from today?

From July 1st calls to numbers beginning 0800 or 0808 will be free from UK mobiles.  Meaning that you won’t be charged if you’re calling when you’re out and about.

As companies still use 0800 and 0808 numbers this is good news for consumers everywhere. Especially as mobile use is on the rise. Ofcom figures highlight that the number of adults who live in a house without a landline (a mobile only home) increased to 16% percent in the first quarter of 2014 compared to 15% the previous year.

Changes to 084, 087, 09 and 118 numbers

There are also changes to how other ‘service numbers’ display their charges. Numbers beginning 084, 087, 09 and 118 will have charges made up of two parts. An ‘Access’ and ‘Service’ charge, so look out for these.

What is an Access charge?

This part of the call charge goes to your phone company and is charged as pence per minute. They will tell you how much the Access charge will be for calls to service numbers. It should be made clear on bills and when you take out a contract.

What is a Service charge?

This is the rest of the call charge. The organisation you are calling decides this, and will tell you how much it is.

source www.ukcalling.info/whats-happening

At the moment information on call charges are typically displayed as:

“Calls cost xxp per minute from a BT landline. Calls from other landline providers may vary and calls from mobiles may cost considerably more.”

Under the new charging system call costs, outlining an Access and Service charge, could be explained as:

“Calls cost 20p per minute plus your phone provider’s Access charge.”

Remember that you will pay both the Access and Service charge per minute whenever you call numbers beginning 084, 087, 09 and 118.

What is my phone network’s Access charge if I’m on EE, O2, Vodafone or Three?

Different providers in the UK will have different Access charges, use the table below to find yours. Prices shown are costs you would pay per minute during a call and apply from today.

Network Mobile Access charge Home phone Access charge
Vodafone 23p, then 45p from 10th August N/A
EE (incl. Orange & T-Mobile) 44p 11p
 Virgin Media 36p 10.25p
BT 30p 9.58p
O2 25p N/A
Three 25p N/A
Tesco Mobile 25p N/A
TalkTalk 20p 5p
giffgaff 15p N/A
Sky N/A 9.5p
Source: uSwitch.com – 22nd June 2015


It’s also worth noting that these changes won’t affect calls made to landline numbers that begin 01, 02, 03 or mobile 07 numbers.