DMP FAQs

If your circumstances change, either positively or adversely, you must inform us as soon as possible. This is because it could have an effect on the advice and solution we may have recommended. Any change of circumstances may have consequences but we can only advise once we have the relevant information.

There are two main costs. There is a setup fee and a monthly fee. The set up fee is 50% of your first six monthly payments from a minimum of £240 up to a maximum of £1400. The monthly fee you’ll pay, once the setup fee is paid, is £38.

As a DMP could result in your existing commitments not being maintained, your credit rating can be adversely affected. A credit report might show debts which are being managed through a DMP.

This will vary on the level of debt and how much you pay to your creditors on the plan each month.

Debts excluded from a DMP include:

• Child Support Agency arrears
• Current year council tax arrears
• Secured loans
• Mortgage and mortgage arrears
• Car finance when you still own the vehicle
• Court or parking fines
• Rent arrears
• Gas and electric bills with a current provider
• Student loans
• Income tax bills.

The process for managing a DMP requires us to inform your creditors what you can afford to pay them via a DMP. If the proposal is accepted then any contact with them is dealt with through us.

Yes. If at any point you are able to make an additional payment into your plan please contact us.  If you are in a position to increase your payments on a regular basis we can conduct a review to ensure this is affordable.

You can also make extra payments via the online portal. This would however need to be more than, or equal to, your current payment amount.