New research by StepChange has revealed the types of firms more likely to treat you unfairly if you’re in debt.
In a survey of over 1700 customers, the firm asked if they had been treated unfairly.
Half of those surveyed said they had been unfairly treated by bailiffs. While 42% said that their local council authority had also treated them unfairly. The Department for Work and Pensions, who are responsible for state benefits, came third with 36%. 32 and 30% respectively mentioned that mobile phone providers and debt collection agencies had also treated them unfairly.
It’s worth mentioning that 51% of those contacted by bailiffs were in relation to Council Tax debts.
Here’s the list:
|Type of organisation||“I was treated unfairly”|
|3||Dept. for Work and Pensions (DWP)||36%|
|4||Mobile phone company||32%|
|5||Debt collection agency||30%|
|6||HM Revenue and Customs (HMRC)||28%|
|7||Payday or short term lender||28%|
|10||Fee-charging debt management firm||26%|
|11||Store card lender||23%|
|12||High street bank||21%|
|13||Credit card company||20%|
Treatment of vulnerable customers
The report mentioned nearly 85% of respondents had experienced a creditor who didn’t take their vulnerabilities in to account. This was after the customer had made the creditors aware of their circumstances.
What are Harrington Brooks doing for vulnerable customers?
While our staff undergo an intensive induction and training programme, we have a Specialist Support Unit to help manage vulnerable customers.
If you’re currently worried about your finances, have unsecured debts from personal borrowing and would like to speak confidentially to an advisor who can talk to you about the benefits and considerations of a range of debt solutions and personal insolvency solutions, then please get in touch by calling 0800 048 1764. You can also visit www.harringtonbrooks.co.uk to request a call back at a time to suit you. By requesting a call, you are under no obligation to use our services. Harrington Brooks provide solutions to customers living in England, Scotland and Wales.
Should you choose to undertake a plan or arrangement, there may be consequences to consider, including restrictions on future expenditure, lending and on your ability to obtain further or future credit. Fees, terms and conditions apply. For further information and advice please visit www.harringtonbrooks.co.uk.
The services that we provide may be available at no cost from other government and charity based providers. Further information can be obtained from the Money Advice Service at https://www.moneyadviceservice.org.uk/en/articles/where-to-go-to-get-free-debt-advice