Harrington Brooks invest further in systems to secure service levels for customers

Managing our risks – and what it means to you

Harrington Brooks, part of the One Advice Group, have chosen Xactium Risk Manager software to support and manage the way we deal with business and operational risk.

This includes a wide range of aspects including how we plan and ensure that customers receive consistent and efficient service levels, that advisors receive the right training and support, that we invest in the right areas of the business such as  IT and that we minimise and control any potential impact to the business. It’s complicated but all really important stuff.

Why does it matter to me?

From a consumer perspective this helps to manage and identify risks that could pose a threat to how we manage our relationships and the service we supply to customers. Our customers are at the heart of what we do, so we need to make sure that our dealings with you are  fair, transparent and have your interests at heart. These are just some of the reasons why managing our risk matters to you.

Who else does it matter to?

Regulators within the industry want to make sure that any company working under their authority is managed correctly, with the chance of customer dissatisfaction occurring being reduced. Shareholders who take an interest in the company also want to know that the business is being run adequately and that the solutions provided to customers meet their needs and are suitably managed.

Will anything change?

As a new or existing customer your day to day dealings with us will remain unaffected. This investment is about Harrington Brooks continuing to improve the behind the scenes operations and infrastructure.

Changes within the regulation of the debt management and consumer credit industry have required firms within our sector to review operational processes including how they manage business risks. This is something we welcome and embrace.

The software we have invested in is used by other leading companies including Jardine Lloyd Thompson and HomeServe as well as the Financial Conduct Authority.