- As of January 2016 our average rating on Trustpilot is 9.6 out of 10. On Review Centre it's is 4.6 out of 5. We're thrilled by what customers are saying. Continue reading..
It’s Valentine’s day…more and more customers love Harrington Brooks!
Happy Valentine’s day everyone! At Harrington Books we’ve been feeling a lot of love from our customers with great reviews on customer feedback sites. We’re truly humbled to receive so many positive comments from a huge chunk of our customers. People across the UK come to us looking for debt management solutions from a range… Continue reading..
Making Customer Feedback Count
One of the key aims of the One Advice Group is to provide the best customer service in the industry. We place a lot of emphasis on continual improvement, and one of the tools we use to identify strengths and areas in which to improve is customer feedback. At key milestones in a financial management… Continue reading..
Complaints and Customer Satisfaction – How do Harrington Brooks compare?
Customers made 2.5 million complaints against financial companies in the second half of 2013, with the biggest banks receiving thousands of calls and emails a day from disgruntled consumers. At Harrington Brooks the level of redress was 0.0023% of turnover. This compares favourably to most companies that typically have rates of 7% to 8%. As… Continue reading..
Personal Finance Managers Score Highly in Customer Survey
In a survey deployed to new customers on 7th February 2014, the team of Personal Finance Managers at Harrington Brooks were scored highly by customers when asked to rate them about a range of things including; The quality of advice, level of knowledge and understanding and regarding their overall level of satisfaction. 87% of customers… Continue reading..
Harrington Brooks – Making People Happy
It’s always nice to hear how happy our customers are. We pride ourselves on delivering a high level of customer service, and it’s good to know that we’re getting it right. Here are some examples of the praise our customers have been giving us, many of which have been posted on independent review websites. “Friendly,… Continue reading..
Letter of Thanks – IVA completed early due to ill health.Thank You letter from an IVA client, who successfully concluded her IVA dues to early retirement on health grounds.Continue reading..
Letter of Thanks – IVA finished Early with a Lump SumHand Written Letter of Thanks from a Harrington Brooks IVA Client. The agreement was terminated by a full and final settlement.Continue reading..
Letter Of Thanks From An IVA Client
We were recently delighted to receive this letter of thanks from an IVA client. This client’s IVA agreement was successfully settled early by a full and final payment. Dear Rechael; The reason for this letter is to solely express our sincere appreciation for all your efforts which you and your colleagues have made on our… Continue reading..